7:00 a.m. – I arrive at the office, drop off my purse and the work I took home last night, and grab a Coke
(it’s the breakfast of champions). I meet with our janitorial service provider for our weekly property
inspection. We tour vacancies to make sure they are ready for showings, check restrooms, elevator cabs, and
corridors, and meet with tenants to confirm they are satisfied with the level of cleaning service. Finally,
we walk the parking garage and stairwells to confirm they are in order.
8:00 a.m. – I check e-mail and voicemail while lining up the rest of my day.
8:30 a.m. – I prepare monthly financial reports for the property owner including information on cash flow,
necessary capital improvements, occupancy, and recoveries. I compare actual figures to the budget to either
confirm we are on the right track or to determine the actions needed to get back on course.
10:15 a.m. – A frantic tenant storms into my office to inform me that one of our long-term tenants is yelling
at the toddlers who are playing on the day care playground. Two minutes later, the offending tenant comes in
to complain about the toddlers’ behavior. After diffusing the situation, I reaffirm to the day care operator
that her kids’ safety is our first priority and then meet with the grouch to remind him that the playground
already existed when he selected his suite location. (By the way, I see these two feuding tenants visiting
like the oldest of friends the next day in the corridor!)
11:00 a.m. – I grab a quick lunch from one of the building restaurant operators and return to my desk to read
the Dallas Business Journal while I eat. Over dessert, I check CNN.com for any breaking news.
12:30 p.m. – I get back to work while the rest of the world is now eating. I take this quiet time to return
phone calls and check e-mail.
1:00 p.m. – One of our existing tenant’s lease expired and the tenant decided to relocate to another market.
While I always shoot for 100% renewals, occasionally one slips away and it is my job to then quickly assess
the general condition of the space. I walk the suite to confirm all furniture and equipment has been removed.
This particular tenant got every cent out of the tenant improvements! The space is shabby and will not show
well. In order to provide the leasing team with the best possible product, I decide to price demolishing the
space. While noting any structural issues, I immediately call a general contractor and an asbestos consultant
to schedule a walk-through for the next afternoon.
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1:45 p.m. – After a quick staff meeting to update the property team on upcoming construction, tenant activity,
and revised goals, I review invoices before accounting cuts check.
2:30 p.m. – I end up on an impromptu conference call regarding a lease dispute as well as a tenant in default.
Last week, I presented the building owner with the relevant facts and my recommendation. Now, the owner wants
first hand confirmation from the attorney that we are within our rights to lock the tenant out of the space.
3:15 p.m. – I write up my chicken scratch notes regarding this morning’s walk-through and hand off to the
property administrator to create work orders and dispatch them to the maintenance staff for completion.
4:00 p.m. –I head outside to assess the acres of landscaping surrounding the building and to make sure we
sparkle. I am looking for perfectly trimmed trees, bright flowers, and lush grass. One of the definining
philosophies at Stream is that we endeavor to instill pop, sparkle, and energy into each of our properties.
Tenants and prospects can see and feel the difference at a Stream property.
4:30 p.m. –I head back in for a final check of voice and e-mail messages. I return a few more calls, straighten
up my desk (I am a total neat freak), and review my calendar for tomorrow.
5:00 p.m. – On the way out of the property, I circle through the parking garage and surface lots to make sure
they are clean, well lit, and freshly striped.
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